Together Membership
How It Works:
When you subscribe to become a member, you will be taken to our secure checkout to set up or login to your customer account and make the first payment. Your credit card details will be retained on a PCI-DSS compliant secure server, and the subsequent payments will be automatically charged to your card.
Bi-Monthly Memberships:
By completing the first payment, you are committing to pay instalments every other month for a minimum of 6 payments. This is a rolling membership, to simplify administration and ensure that our most loyal fans continue to get to attend the festival each year at a discounted rate, while also spreading the cost. In order to attend the festival as a member, you will be required to have made 6 payments over the year leading up to and including the month of the festival event. We require 6 Bi-Monthly Membership payments to be made between August to August each year to be eligible for a free member ticket.
Annual Memberships:
This is a rolling membership, to simplify administration and ensure that our most loyal fans continue to get to attend the festival each year at a discounted rate. In order to attend the festival as an annul member, you will be required to have made 1 payment over the year leading up to and including the month of the festival event. We require 1 Annual Membership payment to be made between August to August each year to be eligible for a free member ticket.
You will receive an email notification of your order immediately after the first payment is made, and you will also receive a courtesy reminder to let you know when each additional payment is taken. You do not need to do anything for subsequent payments; your card will be automatically charged.
Our membership scheme is managed via Squarespace Commerce “subscription” products. You can see your payment history and future payment dates by clicking Manage Subscription in your initial order confirmation email, or by logging into your customer account on our website.
Cooling Off Period
If for whatever reason you feel you can no longer commit to an ongoing membership subscription, you have a Cooling Off Period of 15 days prior to the next payment instalment due date to cancel your subscription. This will stop all future subscription payments. You can cancel your membership by logging into your account on our website - simply look for the SIGN IN link at the top, and you can click Cancel Membership in your customer account Subscriptions panel. Please note that cancellation will result in forfeiture of all membership benefits, including your free ticket if you have not made the full 6 bi-monthly or 1 annual payment(s). Please refer to the Cancellations & Refunds section below for more details.
Cancellations & Refunds
We are offering the Membership scheme at a discounted rate, for a limited time, in order to help us plan to ensure that we will be able to run the event without a financial loss to the charity. As such, we request that Bi-monthly Membership payments are made in good faith that you will be able to carry out the full 6 payment(s) each year. However, we understand that sometimes life throws a curveball, so if you need to cancel your future Bi-monthly Membership payments, you can click Cancel Membership in your customer account Subscriptions panel.
Cancellation of any type of membership will result in the full forfeiture of any benefits, including any member discounts or exclusive member-only offers. If you have not made the full 6 bi-monthly or 1 annual payment(s) over the year leading up to and including the month of the festival, then you will not be eligible for your free ticket.
Cancelling your Membership will only stop future payments from being charged, it does not refund any payments already made. If you need to request a refund, please contact us quoting your order number. Please note that we will retain a non-refundable, non-transferrable Administrative Charge of £20 per Membership. If you don’t request a refund within 14 days of cancellation, any previous payments made will be considered a donation to Awamu.
Should it not be possible to run the event, we will of course issue you with a full refund if requested.
Failed Payments
If a payment fails, you will receive an email notification with a link asking you to update your billing information. The charge will be attempted 5 days after the initial failed payment, then a final time 5 days after that. If the payment fails for a third time after the indicated 10 days, your Membership will become void and any subsequent instalment payments will be canceled. You will forfeit all Membership benefits and will not be able to attend the event in this instance; however you may contact us to request further assistance with reinstating your free ticket.